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Following your visit for team coaching last week I have taken it upon myself to try and implement new styles of thinking into my approach when speaking with customers. I have already seen results of this with a client this week and look to improve on this further in future meetings. I see myself and my team growing in confidence after all our meetings, and the results speak for themselves. Finally, it was great to see you get everyone contributing in the group coaching and talking confidently about their strengths and weaknesses. By addressing these, I can already see a difference in their mind set and their confidence with how they see their job role changing. The team is fully engaged and raring to go so I have no doubt Weighing Scales Ltd will continue to be a growing success.